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Autohaus Rotorua Finance and legal Information
The amendments to the CCCFA (Consumer Law Reform Act) take effect from the 6th of June 2018. Dealerships selling finance will now be considered lenders for the purposes of the legislation, and as such must assist the borrower to reach informed decisions in all subsequent dealings in relation to any financing agreements.Under the Act, as a dealership that sells financial products, we are required to publish the 'costs of borrowing' and 'standard form contracts' on our website (and make these available on demand within your premises).Maximum rates charged by Autohaus Rotorua The maximum rates that Autohaus Rotorua will charge are 16.99% per annum
Below are links provided for our UDC, CFS and Power Alliance loans Our Privacy statements are at the bottom of this page
Below are links provided for our UDC, CFS and Power Alliance loans Our Privacy statements are at the bottom of this page
UDC FINANCE TERMS, CONDITIONS AND USEFUL INFORMATION
Finance is provided by UDC Finance Limited. Approvals are subject to responsible lending inquiries. UDC's loan eligibility criteria, fees, terms and conditions apply.
For more information on UDC's Consumer Credit Contracts, Rates & Fees and Terms & Conditions please click here.
Finance is provided by UDC Finance Limited. Approvals are subject to responsible lending inquiries. UDC's loan eligibility criteria, fees, terms and conditions apply.
For more information on UDC's Consumer Credit Contracts, Rates & Fees and Terms & Conditions please click here.
CFS Finance Terms & Fees Disclosure-information
Power Alliance Finance Terms & FeesRates & FeesStandard-contracts-and-forms
NZTA Motor Vehicle Register (MVR) Statement
When a parking breach occurs, Autohaus Rotorua Ltd is authorised by Waka Kotahi NZ Transport Agency (NZTA) under Section 241 of the Land Transport Act 1998 (LTA) to obtain registered vehicle owner details from the Motor Vehicle Register (Motochek).
You may choose to “opt out,” which means telling the Registrar you do not want your name and address released under Section 241.
If you have opted out and your details are not returned, NZTA may still authorise access under other provisions of the LTA. This can occur where NZTA determines that information available under Section 236 may be disclosed under the Official Information Act, as permitted by Section 237(2)(d) of the LTA.
In simple terms, even if you have opted out of Section 241, we may still be able to request your information from NZTA under these additional legislative provisions.
More information on Motor Vehicle Register access is available here:https://www.nzta.govt.nz/vehicles/how-the-motor-vehicle-register-affects-you/who-can-access-register-information
Access to your personal information is strictly controlled and monitored by both Waka Kotahi and Autohaus Rotorua Ltd in line with approved security and privacy protocols. All handling of personal information complies with the Privacy Act 2020 and our own Privacy Policy, which can be found below
When a parking breach occurs, Autohaus Rotorua Ltd is authorised by Waka Kotahi NZ Transport Agency (NZTA) under Section 241 of the Land Transport Act 1998 (LTA) to obtain registered vehicle owner details from the Motor Vehicle Register (Motochek).
You may choose to “opt out,” which means telling the Registrar you do not want your name and address released under Section 241.
If you have opted out and your details are not returned, NZTA may still authorise access under other provisions of the LTA. This can occur where NZTA determines that information available under Section 236 may be disclosed under the Official Information Act, as permitted by Section 237(2)(d) of the LTA.
In simple terms, even if you have opted out of Section 241, we may still be able to request your information from NZTA under these additional legislative provisions.
More information on Motor Vehicle Register access is available here:https://www.nzta.govt.nz/vehicles/how-the-motor-vehicle-register-affects-you/who-can-access-register-information
Access to your personal information is strictly controlled and monitored by both Waka Kotahi and Autohaus Rotorua Ltd in line with approved security and privacy protocols. All handling of personal information complies with the Privacy Act 2020 and our own Privacy Policy, which can be found below
Working hours
Monday to Friday: 8.00am - 5.00pmSaturday (Sales): 9.00am - 2.00pm
Privacy policy
AUTOHAUS ROTORUA LIMITED
Privacy Policy
Effective from: 1ST January 2026
1 Details of this Privacy Policy
1.1 This policy explains how Autohaus Rotorua Limited (Autohaus) collects and handles your information. In this policy, each reference to Autohaus Rotorua (including terms such as “we”, and “us“) includes our related divisions.
1.2 This Privacy Policy applies to all personal information under the control of Autohaus Rotorua. It does not apply to other personal information collected or held by other entities outside of our control, or to the personal information of our employees, contractors, or directors.
1.3 When we refer to personal information in this Privacy Policy, we mean personal information as defined in the Privacy Act 2020 (Privacy Act), which is any information about an identifiable individual (Personal Information).
1.4 We will not use or share Personal Information that we collect, except as set out in this Privacy Policy (or otherwise as permitted or required by law). This Privacy Policy does not limit or exclude any of your rights under the Privacy Act.
1.5 This Privacy Policy also covers how we make the Personal Information that we hold available to you for access and/or correction by you in the event that such information is inaccurate or incomplete. Whenever we handle Personal Information, we take steps to ensure that appropriate standards of privacy practice and security are applied.
1.6 By interacting with us and/or using our services as set out in this Privacy Policy, you permit us to collect, store, use and disclose your Personal Information in accordance with this Privacy Policy.
1.7 This Privacy Policy may continue to apply to you and your information even after your account is closed, or your relationship with us has come to an end. It also applies to any of your Personal Information collected during any interaction between you and Autohaus Rotorua, even if you are not a Autohaus Rotorua customer.
2 How we collect your Personal Information
2.1 Autohaus Rotorua collects Personal Information in the course of our business. We will collect your Personal Information in a variety of ways, including directly from you, from relevant third parties (for example relevant Crown entities (such as the Waka Kotahi NZ Transport Agency), a credit reporting agency, a debt collection agency, social media outlet, or marketing company), and sometimes automatically as set out in this Privacy Policy.
2.2 Autohaus Rotorua may collect personal information when you, or an organisation you are associated with:
(a) open an account;
(b) enter into an agreement with us to provide or receive a service;
(c) breach an agreement you have entered into with us, including in relation to payment for our services;
(d) communicate with us by telephone, email, post, or via social media, including when you make an enquiry about opening an account or receiving a service;
(e) visit us in person at our office or other Autohaus Rotorua site;
(f) use our facilities;
(g) pay for services; and/or
(h) visit any Autohaus Rotorua website (“Website”).
2.3 The types of Personal Information we collect may include but are not limited to, your name, contact details (phone, email, mailing address), payment details, transaction information (such as time of the transaction, the amount charged, and the location at the time of payment) and vehicle’s licence plate number.
2.4 You can choose to decline to provide your Personal Information, however, this may affect you becoming a customer, us responding to you, us providing you with a service, your use of our facilities, your use of our Website, or us otherwise carrying out our general business and administrative functions.
Our website
2.5 We do not collect personally identifiable information from your use of our Website. However, we collect information from your device to understand how you use our Website and improve our services to you.
2.6 This website information is collected by:
a) Using cookies;
b) Collecting website use information, including user location, and internet protocol (IP) addresses; and
c) Analytical tools that we may operate, including but not limited to Google Analytics and Firebase.
2.7 Cookies are small text files placed on your device to collect information about how you browse the Website. The data collected by them may include:
• your IP address and the device you used to access the Website;
• the search terms you used;
• the pages you accessed on our Website and the links you clicked on;
• the date and time you visited our Website;
• the referring website from which you clicked to reach our Website, if applicable;
• your operating system (e.g. Mac OS X, Windows XP);
• the type of web browsers you use (e.g. Mozilla Firefox, Google Chrome).
2.8 You can disable cookies by setting your browser to not accept them. If you disable cookies, you may not be able to use all of the features on our Website.
Payment information
2.9 When you make a payment for services in person, by post or email, over the telephone, and/or via PES payment portal, the additional Personal Information we collect about you may include but is not limited to:
a) Credit or debit card details; and
b) Bank account details to process direct debits.
Credit or debit card details are not stored by Autohaus Rotorua.
2.10 When you make a payment for services by way of credit or debit card you do so either through Eftpos NZ or WINDCAVE, which are secure PCI-compliant third-party payment providers that we engage. The Personal Information that is collected about you by these third-party payment providers may include, but is not limited to:
a) Credit or debit card details; and
b) Bank account details to process direct debits.
These third parties have their own privacy policies.
Online marketing / marketing communications
2.11 We may use the Personal Information we collect from you to market and advertise our services to you. We may also engage third-party digital marketing providers to market and advertise our services to you.
2.12 By creating and holding a customer account with Autohaus Rotorua, you agree to receive marketing communications from us, which may include digital marketing. You can unsubscribe from receiving marketing material from us at any time.
3 How we use your Personal Information
3.1 We will not use or disclose your Personal Information except in accordance with this Privacy Policy and the Privacy Act. The Personal Information we hold about you may be used for any of our business purposes and for related purposes, including, but not limited, to:
a) confirm and verify your identity;
b) confirm and verify the details and ownership of your vehicle;
c) provide you with our goods or services;
d) monitor the security of our facilities;
e) provide our Website to you;
f) facilitate and administer your account with us;
g) invoice you and/or process payments from you;
h) communicate with you including responding to your emails, calls, requests, and/or feedback;
i) carry out credit checks, debt recovery, and/or debt collection;
j) improve our Website to give you a better user experience;
k) advertise and market our goods and services to you;
l) promote and market the goods and/or services of our related entities and/or third-party service providers to you;
m) carry out our general business and administrative functions;
n) protect and/or enforce our legal rights and interests, including defending any claim; and
o) for any other reason permitted under the Privacy Act (with your consent, for a directly related purpose, or where the law permits or requires it).
How we use aggregate information and statistics
3.2 We may use aggregated information from our Website to improve the quality of our Website, services, and for statistical and market research purposes. This aggregated information is not associated with any individual person. We may use this data in aggregate form as a statistical measure, but not in a manner that would identify any individual personally.
3.3 We may also make aggregated information about our business to prospective investors, bankers, and purchasers for due diligence purposes. This information may include but is not limited to, the number of customers, geographic spread, turnover, transaction types and values. This aggregated information for due diligence purposes is not associated with any individual person. We may use this data in aggregate form for due diligence purposes, but not in a manner that would identify any individual personally.
4 Disclosure of your Personal Information
4.1 We do not sell, lend, trade, rent, exchange, or otherwise disclose your Personal Information to any third party without permission.
4.2 Personal Information may be disclosed to third parties for the purposes outlined above at clause 3, and for directly related purposes, including those required by the Privacy Act.
4.3 Some of these third parties may include, but are not limited to:
a) Entities related to Autohaus Rotorua.
b) Third-party service providers, suppliers, or contractors with whom we do ordinary business (including land owners and their agents, payment systems operators, mailing service providers, credit reporting agencies debt collection agencies, email marketing providers, digital solutions and distribution platform providers, analytics providers, and web content management providers); and
c) Third-party service providers who provide us with data storage, data visualization, software, web-hosting, and servers.
5 Storage and security of your Personal Information
5.1 We store information in physical and electronic format, at our premises and the premises of our service providers, which may include storage on the cloud. We take all reasonable steps to ensure that we keep your Personal Information secure, both in electronic and hard copy format, and to protect against loss, unauthorised access, use, modification, disclosure, or other misuse.
5.2 Any organisations that provide us with support services are required to appropriately safeguard the privacy of any Personal Information provided to them. Without limiting the foregoing, we or our service providers may store your Personal Information using third-party cloud-based services and storage subject to appropriate safeguards.
5.3 We will primarily collect and process Personal Information in New Zealand. However, because our Website, and customer portals can be accessed from outside New Zealand, Personal Information may be collected from people elsewhere in the world. The third-party service providers that we partner with may also collect, process and store Personal Information outside of New Zealand.
5.4 If at any time we need to send Personal Information outside of New Zealand to an overseas agency that may use the information for its own purposes, we will:
a) take steps to ensure that we believe on reasonable grounds that the overseas agency receiving the Personal Information is subject to privacy protections that, overall, provide comparable safeguards to those provided under the Privacy Act;
b) enter into a binding contractual agreement with the overseas agency receiving the Personal Information confirming that it will protect the Personal Information in a way that, overall, provides comparable safeguards to those provided under the Privacy Act; or
c) obtain the express authorisation of the individual concerned to disclose their Personal Information overseas after expressly informing them that the overseas agency may not be required to protect the information in a way that, overall, provides comparable safeguards to those provided under the Privacy Act.
6 Storage and security of customer account details
6.1 If you are a Autohaus Rotorua customer, you are responsible for your customer login details, including your account number, email, and password. You are responsible for all actions taken using your customer login, including the actions of any person you share your account number, email address and password with. (If applicable)
6.2 You should not share your customer login details with anyone else, except your joint account holder (if applicable), or your directors and/or employees (if you are a business).
7 Credit card security
7.1 Autohaus Rotorua may collect credit or debit card payment details when payment for services is made through our Website, in person, by email or post mail, or over the telephone.
7.2 Autohaus Rotorua takes reasonable steps to protect Personal Information against unauthorised access by using Secure Sockets (SSL) technology for payments made using credit or debit cards.
7.3 Your credit or debit card details will be encrypted, securely processed and stored by Eftpos NZ and Windcave, our trusted PCI-compliant payment providers.
8 Retention of your Personal Information
8.1 We retain your Personal Information only for as long as it is needed for the purpose for which it was collected, or as required by law. Different types of information have different retention periods depending on their use, legal obligations, and operational requirements. Examples include:
a) Vehicle details
• If a breach notice is issued, related images are retained for up to 7 years for evidence, appeals, and financial record-keeping.
b) Breach Notice Records
• Information relating to breach notices (including evidence, correspondence, and payment history) is kept for up to 7 years.
c) Breach Notice Appeals and Enquiries
• Communications and documents relating to appeals or enquiries are retained for up to 7 years for audit, accountability, and dispute resolution.
d) Debt Recovery
• Records relating to overdue payments or recovery action are kept for up to 7 years after the matter is resolved.
e) CCTV Footage
• General CCTV footage is retained for up to 90 days (site-specific variations may apply).
• Footage relating to an incident, complaint, or enforcement matter is retained for up to 7 years to support investigations and provide evidence.
8.2 When Personal Information is no longer required, we securely destroy it or remove identifying details, so only anonymised data remains.
9 Accuracy, and your right to Access and Correct
9.1 We take reasonable steps to ensure your Personal Information that we hold is accurate, up-to-date, complete, relevant, and not misleading.
9.2 You can request access to, or correction of, any Personal Information that we hold about you. If you make an access or correction request, we will ask you to verify your identity and we may ask you to specify what information you require. If your access request relates to CCTV footage or licence plate recognition images, please read our CCTV/Image Request Policy before contacting us.
9.3 If you are a Autohaus Rotorua customer you can access and update some of the Personal Information we hold on you by contacting us in person.
9.4 Subject to certain grounds for refusal set out in the Privacy Act, if you believe that your Personal Information is not accurate, up to date, complete or relevant, or you wish to request that your Personal Information that we hold is provided to you please contact make contact with our Privacy Officer on:
Email: info@autohausrotorua.co.nz
Mail: PO Box 1627, Rotorua 3040
10 Mandatory reporting of notifiable privacy breaches
10.1 If your Personal Information is involved in a privacy breach which we reasonably believe is notifiable or must be reported in accordance with the Privacy Act (“Notifiable Privacy Breach”), we will inform the affected individual/s and report the Notifiable Privacy Breach to the New Zealand Office of the Privacy Commissioner, in accordance with our obligations under the Privacy Act.
11 Changes to this Privacy Policy
11.1 We may update this Privacy Policy from time to time. We will notify you of any such updates by publishing the updated Privacy Policy on our Website. The revised Privacy Policy will apply from the date that we upload it to the Website.
11.2 We encourage you to review this Privacy Policy periodically on our Website to stay informed about how we are helping to protect Personal Information. Your continued use of the Website and our goods and services constitutes your agreement to this Privacy Policy as updated.
12 Contact and complaints
12.1 Please contact us at info@autohausrotorua.co.nz if you have any questions, concerns, or complaints in relation to this Privacy Policy or the protection of your Personal Information. Our Privacy Officer will investigate and respond to any complaints or concerns as soon as possible and in accordance with the time frames and procedures set out in the Privacy Act.
12.2 If you are not satisfied with how we have handled your complaint, you can complain to the Office of the Privacy Commissioner.